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The differentiating factor for the success of any web based services is the personal touch that is offered to customers. The ever-increasing need to attract and retain customers online has emphasized the need for consistent, timely, and customized service requirements for each individual customer. By outsourcing online customer service with AR Systems, you ensure high quality, flexibility, scalability, technology and a commitment to excellence in service. Our project implementation expertise results in customized services designed for the demanding and successful businesses.
 E-Mail Management
Email is increasingly becoming the most popular form of communication. At AR Systems, we are committed to manage the e-mail traffic for your customers. Our e-mail management system is capable of generating high quality, prompt, and accurate response to your customer's e-mail. We are able to quickly and efficiently analyze, and respond to any of your customer queries.
Intelligent rules and evolved Database Management enable instant automatic replies based on key words, or incorporate queue-based e-mail distribution systems that intelligently route e-mails.
Our AR Systems e-mail service will respond to emails via one or any combination of the following methods:
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Automated response |
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Computer-aided response |
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Manual response |
In case of both computer-aided and manual response, AR Systems e-mail service analyzes, sorts, and routes incoming email to the appropriate CSE by skill group.
Chat Management
Live Chat enables the agents to provide customers with web collaboration and co-browsing assistance. Web collaboration allows an agent and customer to share the same screen, while Co-browsing offers the agent the ability to push screens to the visitor.
Using Chat management we actually provide your customer with a human interface to help the customer navigate through various activities such as purchase processes, filing online insurance claims, applying online for credit cards, technical support, and many more services. Our representative will take your customer through all the processes by providing the human interface required.
Help desk Management
Technical Help Desks spend an excessive amount of time resolving regular routine queries. Staffing challenges and an increasingly mobile workforce are making companies turn to third parties to manage their help desks. According to Gartner, this market is expected to grow worldwide at a rate of 6.5 percent through 2008.
Our Helpdesk Services offers your organization a unique blend of proven support methodology and services customized to your environment. AR Systems offers to set-up and manage technical helpdesks for internal as well as external users for your client. The help-desks are operated by high quality technical resources and operate 24 hours a day, 7 days a week. | 
